Returns & Refunds Policy

Last updated: July 29, 2026

Most of our merchandise is made to order specifically for each customer. Because production begins shortly after an order is placed, our return, exchange, and cancellation options differ from those of stores that carry pre-made inventory.

 

1. Returns and exchanges

We generally do not accept returns or exchanges for non-defective made-to-order products, including when:

• You change your mind.

• You order the wrong size or color.

• The item fits differently than expected.

• You provide an incorrect or incomplete shipping address.

• The product was received as ordered but is no longer wanted.

Please review the product description, available sizing information, color, quantity, personalization, and delivery address carefully before completing your purchase.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

 

2. Damaged, defective, misprinted, or incorrect products

If your order arrives damaged, contains a manufacturing or printing defect, or differs materially from the item shown in your order confirmation, please contact us within 30 days after delivery.

Include:

• Your order number

• A description of the problem

• Clear photographs showing the affected product

• Photographs of the packaging if the item was damaged during shipping

If multiple products have the same issue, we may request a photograph or video showing all affected items together.

After reviewing an eligible claim, we may provide a replacement or refund. Do not return the product unless we provide return instructions. In many cases, a damaged or defective product does not need to be returned.

 

3. Minor production variations

Print-on-demand products may have small variations in color, print placement, size, or appearance. Minor variations that fall within normal production tolerances are not considered defects.

Differences caused by screen settings, lighting, or the material and color of the selected product may also affect how a design appears.

 

4. Size and color selections

Sizing and fit can vary by product, manufacturer, and garment style. Product-specific measurements or size guides may not be available for every item.

When sizing information is displayed, please review it before ordering. If no sizing information is provided and you have questions about fit, contact us before placing your order.

We cannot provide a free replacement or refund when the size or color received matches the customer’s order. If the product received is a different size or color from the order confirmation, contact us under Section 2.

 

5. Cancellations and order changes

Order changes and cancellations are not guaranteed because production may begin shortly after checkout.

Contact us as soon as possible if you need to request a change or cancellation. If the order has already entered production, we may be unable to modify or cancel it.

 

6. Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address.

An incorrect or incomplete address may result in a delayed, undeliverable, or returned package. If an order must be reproduced or reshipped because of an address provided incorrectly at checkout, additional charges may apply.

Contact us immediately if you notice an address error. Address changes cannot be guaranteed after production or shipping begins.

 

7. Lost or missing packages

If tracking shows that a package was delivered but you cannot locate it:

1. Check with household members, neighbors, your mailroom, and other possible delivery locations.

2. Allow a short period for carriers that occasionally mark packages delivered before completing delivery.

3. Contact the carrier using the tracking number.

4. Contact us promptly if the package remains missing.

If tracking has stopped updating or the package was never delivered, contact us with your order number. Carrier and fulfillment-provider investigations and reporting deadlines may apply before a replacement or refund can be approved.

We are not responsible for theft or loss occurring after a carrier confirms delivery to the address supplied at checkout, except where applicable law provides otherwise. We will nevertheless help review the available delivery information.

 

8. Refunds and replacements

Approved claims may be resolved with a replacement or refund, depending on the circumstances and product availability.

Approved refunds are issued to the original payment method whenever reasonably possible. Processing times depend on the bank or payment provider.

Original and return shipping charges are not refundable unless required by law or the issue resulted from our error.

 

9. Contact us

To report an order problem, email:

aca.aircraft.marketing@gmail.com

Use the subject line:

Order Issue – #[Order Number]

Include your order number, a description of the issue, and the required photographs. You may also state whether you prefer a replacement or refund, although the available resolution will depend on the circumstances.

We aim to respond within 1–2 business days.